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Mantaraya Travel - Privacy Policy

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Mantaraya Privacy Policy

Privacy Policy updated: January 2012

The purpose of this Privacy Policy is to tell you what kind of information Mantaraya Travel may gather about you when you visit our site (, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of it, and your ability to correct this information. Our policy allows you to choose what kind of information and how much of it you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to have control on your privacy and to give you a means to voice any questions or concerns you may have.

If you have questions or concerns regarding this statement, you should first

Information Collection

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide personal information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

You can generally visit our Site without revealing any personal information about yourself. However, in certain sections of this site and when you use our services, we may invite you to contact us with questions or comments or request information and complete a registration form or submit trip requests and/or trip plans. Due to the nature of some of these activities, we may collect personal identifiable information such as your name, e-mail address, physical address, telephone numbers and other contact information that you voluntarily transmit through your emails or other means of communications to us.

importantItinerary Request or Information Requests (Sharing Information with Third Parties)

The Site is a business-to-consumer travel site that provides travel services for potential customers (“Traveler”) who are interested in traveling to Colombia. Traveler with requests which Mantaraya Expedition E.U. feels can not be satisfied by themselves will facilitate the request to selected third party members (Hotels, Tour Operators, Travel Agencies) which will then attend the request.

Information Use

We may use your personal identifiable information for the following purposes

  • Registering you to use our services
  • Providing you with notices regarding goods or services that you have purchased or may wish to purchase in the future
  • Contacting you to deliver certain services or information you have requested
  • Providing you with targeted advertising
  • Developing new services and improving the current content and general administration of the site and our services Improving the quality and design of the site and services to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends

In addition, when you send emails or other communications to Mantaraya, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

If you opted to receive communications from Mantaraya such as promotional e-mails and newsletters when you initially registered to use the site and the services but subsequently wish to cease receiving communications, we encourage you to indicate your preference to unsubscribe by clicking on the link in the email.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Data Integrity

Mantaraya Travel processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. To the extent necessary for such purposes, we review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, request that we no longer use your information to provide you services or request that we delete your information, please contact us at [email address]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Email

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personal identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to your personal information you submit while on our site.

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate.

Third Party Cookies

The use of cookies by our [partners, affiliates, tracking utility company, service providers] is/is not covered by our privacy statement.  We do/do not have access or control over these cookies.  Our [partners, affiliates, tracking utility company, service providers] use session ID cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.]

Web beacons 

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.


There will be occasions where it will be necessary for Mantaraya to disclose your personal information to third party service providers. Mantaraya may be required by law to disclose the information, or Mantaraya may be required to disclose your personal information to third party service providers to provide the service you have requested, for example, Mantaraya will need to disclose your personal information to third party service providers to provide services to you such as chat service providers online. Additionally, we will need to disclose your information to other third parties offline to provide you services, such as transportation, accommodation or activities. . However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organization or person outside Mantaraya unless you have authorized us to do so.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which Mantaraya does not have control (“External Web Sites”). Such links do not constitute an endorsement by Mantaraya of those External Web Sites. We encourage you to read the privacy policy of these External Web Sites.


We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personal identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Mantaraya may use firewall protection, password protection, internal restrictions on who in Mantaraya has access to your personally identifiable information and other security measures to help prevent unauthorized access to your personally identifiable information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Access and correction: Personal Data

If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, amend, delete/remove or deactivate it] by making the change on our member information page [or by emailing our Customer Support at, add email address] or by contacting us by telephone or postal mail at the contact information listed below.

Other Features


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Mantaraya Travel stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.


If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us at [email]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We are not responsible for the personally identifiable information you choose to submit in these forums. Any users who provide testimonials for our site have given permission to have these testimonials posted on our site.


Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email address].  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page


Complaints about privacy

If you have any complaints relating to online privacy issues on our websites, please notify Mantaraya. While Mantaraya accepts no liability for any material or links posted to the service, we will investigate all complaints.

If you have any questions regarding this Privacy Policy please contact us at:

By email:

By Phone

You can call from 07:00 Monday to 18:00 Friday:

Toll Free at 1 (877) 260-8632

In the USA: 1 (305) 394-6068 / 1-(305)-394-6036

In Colombia: (571) 257-5541

In Person

Mantaraya Travel

Carrera 11 B No. 98 – 08 office 501, Bogotá – Colombia